FAQ

Non. Le produit final peut différer légèrement du prototype présenté lors des prises de commande. Le prototype est une version quasiment équivalente au produit final et qui permet de valider les choix techniques dans le but d’éviter les erreurs avant la mise en production.No. The final product may differ slightly from the prototype presented when the order was placed. The prototype is a version that is almost equivalent to the final product and that allows us to validate the technical choices in order to avoid errors before going into production.

When a Kami-Arts product is out of stock, it is possible to join the waiting list. Go to the page of the product you are interested in, enter your email address at the indicated address and click on the “Join the waiting list” button.
Cancellations of some orders allow this restocking and gives you this second chance.

Each Kami-Arts product has an estimated delivery date which is displayed in the specifications of the product sheets.
As the name indicates, these are estimated delivery dates, so delivery may be earlier or later. In both cases, Kami-Arts will give you the information via its communication channels in a global way and by email directly in a more personal way.

You will quickly get the certainty that you have reserved your Kami-Arts product through the Kami-Arts website. In addition, you benefit, through the official website of the brand, the advantages related to this reservation system (loyalty points). Nevertheless, you can also find our products at our resellers partners and at the same price as on the Kami-Arts website.

No. All Kami-Arts products are limited edition prints. We are working to ensure that collectors around the world can benefit from quality products without a second wave of prints. Your Kami-Arts product is a collector’s item that will never be reprinted again.

Of course we can. Kami-Arts’ after-sales service guarantees you a partial or total replacement of the statue depending on the damage it has suffered. Simply contact the after-sales service at sav@kami-arts.com, indicating your order number and explaining the problem with a photo so that we can intervene. Your satisfaction is our greatest wish.

Unfortunately not. Second-hand Kami-Arts products are not included in the after-sales service. We invite you to take a look at the statue repairers who can be contacted on the networks.

Proximity with the fans is essential. Every year we are present at multiple conventions to present our prototypes and statues to the general public.
You can find the list of the conventions we will attend in the News section of the Kami-Arts website. If you go to one of these conventions, it will be a joy for us to see you there.

Go to the “Contact” tab of the site and please send us a message specifying your order number in the subject of the message and detailing the problem as best as possible in the description.
We will get back to you within 48h working days.

You can of course follow the news of Kami-Arts on the website in the News section. We are also present on various social networks and we communicate a lot on them. You can find us here:
On Facebook : Kami-Arts
On Instagram : kami_artsfr
On Twitter: kami_arts

Very simple. Your account is created as soon as you become a Kami-Arts customer. It is not yet possible to create an account if you are not yet a customer. Once you have made your first purchase, you will find all the information about your purchases and your loyalty points in your account. You will also be able to edit your billing addresses and confirm your delivery address.

Very simple. At the bottom of the home page, below the licenses, you will find the “Newsletter” section, fill in your email address and click on the “Subscribe” button. It’s done, you are subscribed to the Kami-Arts newsletter so you don’t miss any information about the brand.

Go to the “Contact” tab on the site. We will get back to you within 48 hours.

Very simply. At the bottom of the home page, below the licenses, you will find the ” Newsletter ” section, fill in your email address and click on the ” Subscribe ” button. It’s done, you are subscribed to the Kami-Arts newsletter so you don’t miss anything about the different information around the brand.
You can also follow the news of Kami-Arts on our different social networks:
On Facebook : Kami-Arts
On Instagram : kami_artsfr
On Twitter: kami_artsSubscribe ” button. It’s done, you are subscribed to the Kami-Arts newsletter so you don’t miss anything about the different information around the brand.

Send us an email at contact@kami-arts.com

Of course there is. By going through the official website, you guarantee to receive first the products stamped Kami-Arts. In addition, our loyalty program allows you to accumulate points which, in the long run, become a voucher that allows you to buy our products at better prices.

In order to find all our official licenses, go to the “Licenses” page of the site.
To get a sneak preview of our new licenses, you can also follow Kami-Arts news on our different social networks:
On Facebook : Kami-Arts
On Instagram : kami_artsfr
On Twitter: kami_arts

You have 14 days to change your mind. If you exercise this right, we will reimburse you the amount paid for the order.

On the Kami-Arts website, it is possible to pay by credit card or by the PayPal payment service.